Frequently Asked Questions
Everything you need to know about Velites gear, shipping, and performance.
What is the estimated delivery time for my order?
Standard shipping typically takes 3-5 business days within the domestic region. International orders may take 7-14 business days depending on the destination and customs processing.
Does Velites offer a warranty on its fitness equipment?
Yes, all our high-performance gear comes with a 12-month warranty against manufacturing defects to ensure you can train with total confidence.
Can I return or exchange my items if they don't fit?
Absolutely. We offer a 30-day return policy for unused items in their original packaging. Simply contact our support team to initiate a return or exchange.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
How should I maintain my jump ropes and gear for longevity?
To maximize the lifespan of your equipment, we recommend using a protective mat for jump ropes and wiping down grips after intense sessions to prevent moisture buildup.
Do you offer bulk discounts for gyms or sports clubs?
Yes, we have a dedicated program for fitness professionals and gym owners. Please reach out via our 'B2B Inquiry' page for custom volume pricing.